mĀORI+ Help

Create your account on the MĀORI+ website or mobile app.

1. Visit www.maoriplus.co.nz/sign-up, or open the MĀORI+ mobile app.
2. Select Sign Up.
3. Enter your details.
4. Verify your email address to complete your account setup.

You can sign in using your email address and password or a supported social account, such as Google, Apple or Facebook.

• Passkey sign-in may also be available on supported devices.
• On a TV, follow the on-screen QR code or activation-code instructions.

Signing in allows MĀORI+ to save your viewing progress, sync your activity across supported devices and personalise your experience.

• It also helps MĀORI+ meet content-rights and licensing requirements.

Email verification confirms that the address belongs to you and helps protect your MĀORI+ account.

• A verified email also allows you to receive important messages, including password-reset and security information.

Try these checks if your verification email has not arrived.

• Check your spam or junk folder.
• Confirm that you entered the correct email address.
• Wait a few minutes, then request another verification email.
• Add MĀORI+ to your safe-senders list if messages continue to be filtered.

Request a new message from the email-verification screen.

1. Wait a few minutes for the original email to arrive.
2. Select Resend.
3. Open the newest verification email and use its link or code.

This message means a MĀORI+ account is already registered with that email address.

• Try signing in with the method you used previously, or select Reset Password if you cannot remember your password.

Reset your password from the MĀORI+ sign-in screen.

1. Select Sign In.
2. Choose Reset Password or Forgot Password.
3. Enter the email address linked to your MĀORI+ account.
4. Follow the instructions sent to your inbox.

You may be able to sign in without entering a password by using a supported social account, passkey, QR code or TV activation code.

• Available options depend on your device and how you created your MĀORI+ account.

Change your password in your MĀORI+ Account Settings.

1. Open Account Settings.
2. Select Change Password.
3. Follow the prompts to confirm your identity.
4. Create and save your new password.

Yes.

• Where supported, you can create or access a MĀORI+ account using Google, Apple or Facebook.
• Continue using the same sign-in method and email address to avoid creating a separate account.

Sign-in methods may be linked when they use the same verified email address, but this is not guaranteed in every case.

• To avoid a duplicate account, use the same email address and sign-in method you used when registering.

Using a different sign-in method may open or create a separate account, particularly if it uses another email address.

• If your profiles or viewing history are missing, sign out and try your original method.

You may have signed in using a different method or email address from the one linked to your usual MĀORI+ account.

• Sign out, then try the method you originally used.

Try your previous email addresses and sign-in methods to find the correct account.

• Use Reset Password with an email address you may have registered.
• Try the Google, Apple or Facebook option you previously used.
• Contact MĀORI+ support if you still cannot locate the account.

MĀORI+ collects and manages personal information needed to provide and protect the service.

• Details about what is collected, why it is used and your privacy rights are available in the MĀORI+ Privacy Policy.

You can permanently delete your MĀORI+ account.

• Use the deletion option in the Account section where available, or contact MĀORI+ support.
• Account deletion may remove your profiles, My List and viewing history.
• Account deletion cannot be undone.

A MĀORI+ account can have up to five profiles in total, including the default Main Profile and Kids Profile.

• The two default profiles cannot be deleted.

No.

• Every MĀORI+ account includes a default Main Profile and Kids Profile, and these default profiles cannot be deleted.

Choose another profile from the profile-selection screen.

1. Select the profile icon.
2. Choose the profile you want to use.
3. Confirm that the correct profile is shown before watching.

The profile may have been deleted, or you may be signed in to a different MĀORI+ account.

• Check the account and sign-in method you are using, then return to the profile-selection screen.

“Profile Not Found” means the selected profile is no longer available or your session is out of date.

• Return to the profile-selection screen.
• Refresh the website or restart the app.
• Choose an available profile.

You can sign out from the Settings or Account menu.

1. Open Settings or Account in MĀORI+.
2. Select Sign Out.
3. Confirm if prompted.

Start by checking your connection and sign-in details.

• Confirm that your email address is correct.
• Use the same sign-in method you used when creating your account.
• Reset your password if needed.
• Restart or update the MĀORI+ app.
• Contact MĀORI+ support if the problem continues.

This message usually means there is a temporary service, network or device problem.

• Check your internet connection.
• Close and reopen MĀORI+.
• Update the app if an update is available.
• Restart your device and try again.

Yes.

• Viewing progress can sync across supported devices when you are signed in with the same MĀORI+ account and use the same profile.

The video may restart if your previous progress was not saved, you selected a different profile, or the programme is not eligible for resume playback.

• Check that you are signed in with the same account and profile.

Sign in by following the instructions displayed in the MĀORI+ TV app.

1. Open MĀORI+ on your TV or streaming device.
2. Select Sign In.
3. Scan the QR code, enter the activation code or choose another available sign-in option.
4. Keep the TV screen open until sign-in is complete.

Use the on-screen sign-in instructions in the MĀORI+ Android TV or Google TV app.

1. Open MĀORI+ on your TV.
2. Select Sign In.
3. Scan the QR code or follow the activation-code instructions.
4. If you do not have an account, create one first on the MĀORI+ website or mobile app.

Connect your TV using the QR code or activation code shown on screen.

1. Open MĀORI+ on your TV and select Sign In.
2. Scan the displayed QR code or visit the activation page shown on screen.
3. Enter the code and follow the prompts.
4. Keep the TV screen open until activation is complete.

Enter the TV code on the activation page shown on your TV.

1. Open the activation page on your phone, tablet or computer.
2. Sign in to your MĀORI+ account.
3. Enter the code exactly as it appears on your TV.
4. If the code has expired, request a new one from the TV app.

You may be signed out because of session limits, a security check, a password change or other account activity.

• Sign in again.
• If this happens repeatedly, reset your password and contact MĀORI+ support.

“Account Not Found” usually means the email address is incorrect or is not linked to a MĀORI+ account.

• Check for typing errors and try the sign-in method you originally used.

Resume Watching lets you continue an eligible programme from where you previously stopped.

• Your progress can sync across supported devices when you use the same MĀORI+ account and profile.

Your Continue Watching list may appear empty if you are signed out, using another profile or account, or if your recent viewing progress was not saved.

• Confirm the selected profile and try again.

Security and session limits help protect MĀORI+ accounts and support content-rights and licensing obligations.

• You may be asked to sign in again when a session expires or unusual activity is detected.

A VPN may hide or change your location, so some MĀORI+ content may be blocked to meet regional rights and licensing requirements.

• Turn off the VPN and try again using your normal internet connection.

MĀORI+ may be accessed outside New Zealand, but programme availability varies by country.

• Some content cannot be streamed overseas because of regional rights and licensing restrictions.